Delivery

At Tagada Kids, we strive to offer you the best possible delivery service. Here are the different delivery options available for your orders:

1. Delivery Methods

1.1. Delivery in Casablanca

• Delivery time: 1 to 2 business days
• Delivery cost: 30 MAD
• Availability: Casablanca only

Delivery in Casablanca is fast and economical, allowing you to receive your products in a short time.

1.2. Delivery to the rest of Morocco

• Delivery time: 3 to 5 business days
• Delivery cost: 60 MAD
• Availability: Everywhere in Morocco (excluding Casablanca)

For deliveries outside Casablanca, we offer a reliable option that covers the entire Moroccan territory.

2. Delivery Process

2.1. Order Processing

• Orders are processed and shipped on business days (Monday to Friday), excluding public holidays.
• Orders placed before 12:00 PM will be processed the same day. Orders placed after 12:00 PM will be processed the next business day.

2.2. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can track your order using the provided tracking number on our delivery partner’s website.

2.3. Successful Delivery

Ensure you are present at the specified delivery address or designate a trusted person to receive the package. In case of absence, a notice will be left, and you can reschedule the delivery or pick up your package at a collection point.

3. Delivery Issues

3.1. Damaged Package

If your package arrives damaged, please refuse the delivery and contact us immediately at [hello@tagadakids.com] or +212 707-831388. We will send you a replacement or a refund according to your preference.

3.2. Delivery Delay

If your order does not arrive within the expected time frame, please check the status of your order using the tracking number. If you need assistance, do not hesitate to contact us so we can investigate the delay.

3.3. Incorrect Address

Tagada Kids cannot be held responsible for delays or non-deliveries due to an incorrect or incomplete delivery address provided by the buyer. Please carefully check the delivery information before finalizing your order.

4. Delivery Areas

We deliver throughout Morocco. Some remote regions may require additional delivery time. If you have any questions regarding delivery in your area, please contact us.

5. Contact

For any questions or assistance regarding delivery, please contact us at:

Tagada Kids
Email: [hello@tagadakids.com]
Phone: +212 707-831388